Connect your accounts securely
Information for creators and managers about how we protect the accounts connected to our platform.
If you are going to connect your Meta, TikTok, or YouTube account with our platform, we clearly explain how secure connection works, what data we obtain, and what control you have over your information.
(If you are a client or general visitor, this information is probably not relevant to you).
We want you to feel at ease when connecting your account
Our technology has undergone a review and approval process by the official Meta, YouTube, and TikTok platforms.
We only use the official methods of each platform (Meta, TikTok and YouTube) to obtain the metrics you authorize.
At no time do we have access to your accounts.We never ask for or store your passwords.
How does the secure connection work?
- 1
Click on Connect account on our platform.
- 2
You will be redirected to the official page of the social network, (Facebook, Tiktok, Youtube).
- 3
You must log in to the social network (we never see your password)
- 4
The official page (Facebook, Youtube, Tiktok) will ask you for permissions (you decide which ones to grant).
- 5
The platform (Facebook, Youtube, Tiktok) sends us a encrypted token to access only the authorized data.
- 6
You can revoke access at any time.
Famous
Click on Connect account (From the link on our platform)
Official platform
You log in to the site or app (Facebook, TikTok, YouTube)
Permissions
Choose the permissions you want to grant
Secure token
The official platform sends us an encrypted code
What metrics do we obtain and for what purpose?
Meta (Instagram/Facebook)
What metrics do we obtain?
- Audience and post performance metrics. (Read-only permissions)
- Public information from your professional profile.
We cannot:
- Posting on your behalf, reading private messages, or accessing passwords.
More information about Meta permissions and login security
Account requirements:
- Professional accounts linked (Facebook and Instagram) in Meta's business portfolio.
TikTok
What metrics do we obtain?
- Audience and video metrics. (Read-only)
- Public information from your profile.
We cannot:
- Uploading videos, reading private messages, or accessing passwords.
More information about TikTok permissions and how the integration works
Account requirements:
- Although any account could be connected, when working with content creators, we suggest their accounts be professional accounts.
YouTube (Google)
What metrics do we obtain?
- View, engagement, and demographic statistics. (Read-only)
- Public information from your channel.
We cannot:
- Deleting videos, changing channel settings, or accessing passwords.
- Disclaimer: Audience metrics are only obtained on channels that have more than 1K subscribers and more than 10K views in the last 30 days.
More information about YouTube permissions and authentication and Google OAuth security
Account requirements:
- Although any account could be connected, when working with content creators, we suggest their accounts be professional accounts.
You are in control
At any time you can disconnect your account and revoke access from the official settings of each platform. This will not affect your original account, you will simply stop sharing data with our platform.
Revoke access on Meta (Instagram/Facebook)
Revoke access on TikTok
Revoke access on YouTube / Google
Frequently Asked Questions
No. The connection is made only on the official page of each platform. (You log in as you do when registering in an app using Facebook/Google/TikTok login).
It is a temporary and secure code that allows us to access only the metrics you authorized.
Yes, from the settings of each official platform, at any time.
No. We only access authorized metrics and public information through an encrypted token.
No. Your metrics are not shared with third parties under any circumstances.